Guest reviews of Hyatt House Nashville Downtown-Convention Center
Here you can find verified reviews our users posted on this website
Michael
5 months ago
Spacious rooms with kitchen facilities were perfect for our stay. The parking fees were steep at $35 a night, which took us by surprise.
Sam
5 months ago
The location is fantastic, just a short walk to downtown attractions. Parking fees are quite high, around $35 per night. The indoor pool was unheated, making it too cold for kids. Staff was friendly and helpful during our stay.
Matthew
6 months ago
During our stay, we enjoyed the vibrant atmosphere of Nashville with easy access to Broadway's hot spots just a comfortable stroll away, including the iconic Bridgestone Arena and the Country Music Hall of Fame, all within a kilometer; after a long day of exploring Music City, we appreciated the spacious king suite and the complimentary breakfast, plus the southern hospitality of the incredible staff made it an unforgettable experience, but the staff could benefit from additional training to enhance the check-in process.
Joan
6 months ago
The room was spacious, with comfortable bedding that made for a restful night. Temperature control was efficient, allowing us to adjust the heat easily. The noise level was surprisingly low for a hotel, which helped with our sleep quality. Long hallways led to the suite, but it was worth the walk. the sofa bed was not ideal, featuring a thin and squeaky mattress. The staff was friendly, but there were some hiccups with room service that left us needing more essentials. A more robust breakfast selection would elevate the experience, especially with a desire for healthier options.
James
6 months ago
The breakfast is a feast with hot and cold options. The staff is genuinely friendly and the place is impressively clean.
The pool temperature is more suited for penguins than people.
Fred
7 months ago
Clean hotel, secure environment. Comfortable bed and furnishings. Breakfast could use improvement; the fruit salad looked tired and the buffet area needed attention. Seating was challenging and staff should engage more with guests rather than wear earbuds. Great location near Broadway, but disappointment with the bar and kitchen being closed without notice. Check-in was chaotic with room mix-ups. A rude encounter with management escalated a simple inquiry into blinds. Price for parking feels excessive. Amenities fell short, with missing towels in the gym and pool. Staff should prioritize guest experiences over passive interactions.
Arthur
8 months ago
exceptional customer service made our anniversary unforgettable.
Alan
8 months ago
Hyatt House Nashville Downtown-Convention Center offers a wonderful experience with modern, spacious rooms and a superb location just a short walk from Broadway. The staff, particularly Kayon, went above and beyond with helpful recommendations. Breakfast was good, but an earlier closing might be more convenient!
Lloyd
8 months ago
clean room, spacious room with a delicious free breakfast that was plentiful and served hot every morning during our stay.
No negatives to mention.
George
8 months ago
Great stay for us, clean rooms and friendly staff made it relaxing. the location was perfect, a short walk to nightlife and attractions.
It wasn't cheap, but considering all the amenities, it was still reasonable.
Mark
8 months ago
Location is a major plus; easy walk to Broadway. The parking situation was a headache, needing a room key for access added complications when arriving and leaving. Breakfast had great options, but the staff was overwhelmed—long lines and shortages were common. The gym is stellar, probably the best I've encountered in a hotel. Room was cozy and clean, but check-in was a bit chaotic. It felt like staff needed more support, and housekeeping only comes every third day, which didn't sit well with me. nice place, but some operational tweaks could make it smoother.
Judith
8 months ago
The check-in process was a nightmare! My room wasn’t ready past 7 PM, and I had no idea about the key situation for the parking garage. I ended up paying for a taxi just to make it to my show on time.
Katherine
9 months ago
Perfect match for a quick layover in Nashville with attractive and competitive value for money. Great breakfast included.
Peter
9 months ago
Great location, just a short walk from the main attractions. Room was spacious and clean, with a well-equipped kitchen. Loved the shower and amenities. Staff were friendly and available to assist with any queries.
Breakfast options were limited and could use improvement. Cleaning service only provided after every three nights, so requesting fresh towels and coffee was necessary.
Steve
11 months ago
From the moment I walked in, the staff made me feel like a VIP! 🎉 My spacious room was fabulous, and the heated indoor pool was the cherry on top. And can we talk about the sweet birthday surprise? 🎂
do recommend ❤️😊
Alexander
11 months ago
Great location and friendly staff. Room cleanliness needs improvement.
Margaret
1 year ago
Enjoyed the bar/lounge - had to really search for my drink but found it eventually. Loved the buffet breakfast, made me feel like a queen. The staff were helpful, but not as helpful as the search for my beer!
Loving the limited bar and dining options! .
Louis
1 year ago
I was really disappointed with my recent stay at the Hyatt House. The room carpet was dirty, which was a big letdown. the parking situation was a hassle, as there were very few spots available up top and I had to park in an underground garage. the staff was friendly and accommodating. Despite the slow check-in process due to only one employee at the front desk, they were kind and helpful. The breakfast was decent, although the hot food options got monotonous after a couple of days. I was also pleased that the hotel was pet-friendly, but it was a challenge to find a suitable place to walk my dog for restroom breaks. Unfortunately, the room I initially received had a musky smell and broken blinds, making it difficult to rest comfortably. The lack of replenished black tea for breakfast was also disappointing, as I rely on it for my morning caffeine fix. there were some positives like the helpful staff and decent breakfast, but the cleanliness issues and lack of amenities like a bathtub in the suites were major drawbacks. I would consider exploring other hotel options in the future before returning to Hyatt House.
Julian
1 year ago
I chose Hyatt House for its proximity to Country Music Hall of Fame and Museum. The round-the-clock advice in English and Spanish was a pleasant surprise. The American breakfast each morning and the abundance of shops and restaurants added great convenience to my stay.
Adam
1 year ago
Manager Kelvin Butler provided exceptional service, ensuring our celebration was unforgettable. the hotel facilities were superb, with spacious and clean rooms, and a secured entrance. the location was perfect, offering a peaceful environment while still being close to downtown attractions. the staff were friendly and the hotel was beautifully decorated, providing a great place to stay for our trip.
Nothing bad to say 🌟
Scott
1 year ago
Had a blast during my Xmas stay! The breakfast spread was top-notch, keeping my belly full for the day's adventures. The location was a gem - close to Broadway and all the action. Loved the secure key card access, giving a sense of safety. The cleanliness standards were on point, and the onsite facilities were a bonus.
The room could use daily maid service and fresh towels. Some amenities like the coffee bar were missed.
Angela
2 years ago
Great central location, spacious and comfortable rooms, well-equipped kitchen, friendly and accommodating staff.
Felt very welcomed, nothing too much trouble.
